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2012 Annual Conference Schedule

VRMA Annual Conference

October 21 - 24, 2012
Phoenix, Arizona





Schedule at a Glance
Subject to change; check back for updates

Sunday, October 21

11:00 a.m. - 4:00 p.m.Vendor Showcase Set-Up
3:00-8:00 p.m.Registration & Information Desk Open
5:00-6:00 p.m.New Member & First Time Attendee Reception
6:00–8:00 p.m.Opening Reception in the Vendor Showcase


Monday, October 22

7:15 a.m. – 5:00 p.m.Registration & Information Desk Open
7:45-8:15 a.m.Breakfast in Vendor Showcase
8:15-10:00 a.m.Opening General Session
10:00-11:00 a.m.Vendor Showcase Networking
11:00 a.m. – 12:00 p.m.Concurrent Session Block 1

Reservation Sales from A to Z: Create, Hire, Train, Coach and Motivate a SALES Team, Part 1

Highly Effective Leadership: How to Employ the 7 Key Practices Great Leaders Use to Consistently Deliver Extraordinary Results Through Ordinary People

Getting Green - Including in Your Pocket

Pay Per Click & The Power of Attribution

Peaking During the Offseason: An Email Marketing Case Study That Will Give Your Reservation Numbers a Lift

Pinterest: What's All the Buzz?

Interior Design for Vacation Rental Managers

The Conversion Experience: From Getting Your Foot in the Door to Getting Guests' Through It
12:00-1:15 p.m.Lunch
1:15-2:15 p.m.Concurrent Session Block 2

The New Global Market and Its Impact on Linen Programs

From Conception to Launch: Important Tips for a Successful Website Build

Targeted Selection Using Social Media and Behavioral Interviewing

Running a Cloud-Based Vacation Rental Company

Drive Reservations with Facebook Data

Minimize the "Churn": Company Growth Starts with Your Existing Homeowners

Claim Your Share of the $121 Billion International Visitors Market

Town Hall with the VRMA Board
2:15-3:15 p.m.Vendor Showcase Networking
3:15-4:15 p.m.Concurrent Session Block 3

Hug Your Guests: Create a Special Environment That Keeps 'Em Coming Back

The Five Senses of Housekeeping - Tips from 2011's Vacation Rental Housekeeping Professional of the Year

Responsive Web Design: The New Frontier for Vacation Rental Websites

10 Online Marketing Strategies for Marketing on a Budget

How and What Data Can Help You Project Your Revenue - BEFORE It's Too Late to do Anything About It!

Hybrid Business Model Success Story

Owner Profiling- Vacation Rentals Hidden Power Over Other Lodging

Social Media in 30 Minutes a Day, 2012 Edition
4:30-5:30 p.m.Concurrent Session Block 4

Tap Into The Vacation Services Revenue Stream

The Changing Landscape of Payment Acceptance

Booking Windows: Massive Impact on Pricing, Forecasting and Acquisition

Online Marketing Toolbox: Essential Tools to Manage and Enhance Your Online Presence

Online Success Through Strong Branding

From First Impressions to Lifelong Customer: Defining Your Guest

Working With Government and Community

Increase Homeowner Retention and Referral Business with a Net Promoter Feedback System


Tuesday, October 23

7:30 a.m. – 5:00 p.m.Registration & Information Desk Open
8:00-8:30 a.m.Breakfast in Vendor Showcase
8:30-10:00 a.m.General Session
10:00–11:00 a.m.Vendor Showcase Networking
11:00 a.m. – 12:00 p.m.Concurrent Session Block 5

Leverage Marketing with your Destination Marketing Organization

Build a Better Team

Bookings 501: Earn the Clients You Want, and Keep Them Coming Back Over and Over Again!

Professional VRM's - We're Worth It!

Using the Net Promoter System to Increase Positive Reviews

Big Picture Issues for Line Managers: Influencing Employee Behavior by Changing Perspectives

Trust Accounting Can Be Your Friend

Quantity or Quality? Smart Ways to Grow Your Inventory
12:15-1:45 p.m.Lunch with Annual Membership Meeting
2:00-3:00 p.m.Concurrent Session Block 6

Reservation Sales from A to Z: Create, Hire, Train, Coach and Motivate a SALES Team, Part 2

Make Ready Maintenance

Neuromarketing and Influence on Buying Behavior

Revenue Sources

Six Steps to Creating a Comprehensive Content Marketing Strategy

Optimizing your Social Media to Build Loyalty and Increase Bookings

Five Steps to Upgrading Your Software

The Vacation Rental Industry: Present & Future
3:00-4:00 p.m.Vendor Showcase Networking
4:00-5:00 p.m.Concurrent Session Block 7

Rebranding the VRMA: Managing the Future

Pool Care and Maintenance

Establishing Customer Relationship Management in Your Vacation Rental Business

Hiring the Best

Optimizing Your Information Technology Investment As You Grow Your Management Business

ZMOT - Understanding Google's Zero Moment of Truth

The Mobile Revolution: Options and Solutions To Keep Your Brand In Front of Your Audience

Creating Competitive Advantage through Property Photography
5:00-7:00 p.m.Vendor Showcase Tear-Down
7:00-10:00 p.m.Tuesday Party: Block Party at the Biltmore


Wednesday, October 24

8:00 a.m. - 1:00 p.m.Registration & Information Desk Open
8:30-9:00 a.m.Breakfast
9:00-10:30 a.m.General Session
10:40 a.m. - 12:30 p.m.Concurrent Workshop Sessions

Homing In On Your Brand

Setting S.M.A.R.T. Goals to Drive Revenue Growth

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