What You Need to Know: Mattress Protection and Hygiene

Homeowners who are the only ones sleeping in their beds may not be as concerned about mattress protection and hygiene as vacation rental managers. As a VRM, you can never be too careful about protecting your mattresses from human contamination, bedbugs, dust mites and other pesky problems. Protecting your mattresses from bodily fluids — including blood, urine, perspiration and what isn't easily seen on the mattress — is necessary to ensure good mattress hygiene.

Vacation Rental Reservations Agents: It's Not Our Job to Help Find What's Available, But Rather to Help Them Decide Which to Book

Besides providing reservations sales training and telephone mystery shopping for the vacation rental industry, many companies have hired me to do consulting regarding their overall sales and service levels. In this case, I often place calls directly to the reservations rental sales agents. 

5 Customer Review Tips to Increase Your Vacation Rental Bookings

Replies to guest reviews can boost your brand
Writing a response to both positive and negative guest reviews and testimonials has been shown to be a valuable use of time in influencing new customers to purchase from a company, and to encourage repeat purchases from existing customers. Some vacation rental companies may consider negative guest reviews to be damaging, but as long as the majority of reviews are positive, an occasional negative review can actually prove beneficial.


Engage Your Local Public Officials

Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.” This couldn't be truer than when it comes to the regulatory issues that are affecting vacation rental managers across the country. There are several steps you can take to inform public officials about your business and the industry as a whole.


Crafting an Owner Agreement That Works for Your Business

When drafting an owner agreement, it's tempting to recycle a previous contract or rely on a boilerplate found online. But it's worth investing the time and money to craft a unique, customized owner agreement tailored to your business and its specific needs, as well as the needs of the homeowner. Clearly outlining the roles and responsibilities of both the vacation rental manager and homeowner will ultimately save you time, money and stress. Here are some things to keep in mind when drafting your next owner agreement.

Trends in the Vacation Rental Industry: Q2 2016

This is part of an ongoing VRMA series of quarterly reviews of the top trends in the vacation rental industry. For those new to the series, you can find earlier posts under myVRMA Blog Contributor Page.
This series' intent is to synthesize major trends and developments within the vacation rental industry over the period, not to just summarize them all. My hope is to stimulate discussion and debate, and as such, I strongly encourage use of the comments section at the bottom. I would like to hear what trends you think I have missed and what vacation rental managers (VRMs) can do to benefit from positive trends while limiting the detriment caused by negative trends.


Five Ways to Keep Your Vacation Homes Spotless During the Busy Summer Season

As a vacation rental manager, your priority during the often-busy summer season is to deliver an immaculate vacation space to every guest without worry. These cleaning tips, brought to you by some of Vacasa's busiest and most highly valued team members, will keep your home shipshape even when guests are coming and going faster than usual. These tips come from cleaning 231,000 homes across the world, so you know they are tried and true.   

What Expenses Can Vacation Rental Owners Deduct?

As a vacation rental owner, finding and deducting the expenses that are related to the operation of your vacation rental business can offer significant tax savings. Unfortunately, there are many vacation rental hosts who fail to take advantage of all the deductions they are eligible for. 

Vacation Rental Advocacy and Regulatory Update

Across the U.S., from Beaufort, North Carolina to Los Angeles and everywhere in between, I have been tracking local and state legislation that unfairly regulates vacation rental properties. In many cases, the news stories and ordinances read the same. However, there is a growing trend for only primary home rentals or severely restricted secondary home rentals.

Balancing Strategic Opportunism to Maximize Your Company's Growth

When it comes to major business decisions, Vacasa seeks a balance between opportunism -- here's an amazing opportunity, grab it before it's gone! -- and a more long-term strategic approach based on predetermined goals. Learning how to balance the different aspects of a company is essential to achieving sustainable growth.