A Day in the Life of a VRM: The 3 Types of Guests
If you are in the vacation rental business, customer service should be a priority. Understanding the three types of guests will help you determine the best course of action when a guest has a complaint.
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#vrma2014 Conference Recap, Twitter-StyleThe 2014 VRMA Annual Conference (held Oct. 26-29 in San Diego) was officially the largest event ever held not just in VRMA history, but in the history of the vacation rental industry. With more than 1,000 people in attendance, it's no surprise that the Conference generated lots of buzz before, during and after the event. In their own words, here's what attendees had to say about #vrma2014 on social media.
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Government Affairs: HomeAway sues San Francisco for Right to RentGovernment Affairs Update: HomeAway sues City of San Francisco for Right to Rent
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Fall Planning: Make Hay While the (Off Season) Sun Shines
This is the first time in about four months that you’ve had a chance to take a breath, but more importantly, to start thinking strategically. It’s easy to become distracted, but now is the time to “make hay” for the coming year.
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2014 Annual Conference: Follow Along on Social Media Don't miss a minute of the largest event in VRMA history.
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How to Make the Most of the Annual ConferenceComing to the Annual Conference? Here are tips from a vacation rental manager on how to make the most of the event.
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Is Yours "Just" a Vacation "Unit"?
The balance of power has shifted to the caller's side of the equation. How can reservations agents provide information beyond what's listed on the website?
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Trends in the Vacation Rental Industry: Q3 2014An overview of industry trends--and what they mean for your business.
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Effective Placement of Links in Vacation Rental Email MarketingWant to increase the click-through rates in your e-mail marketing? Link placement matters. Learn where you should place your links to increase traffic back to your website.
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Providing Excellent Customer Service
When I think about the topic, Providing Excellent Customer Service, the first thing that comes to mind is my favorite quote, Everyone's Perception is Their Own Reality. So really, excellent customer service will look different to every customer we encounter.
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