5 Questions to Ask When Booking a Vacation Rental

The busy summer vacation rental season is almost here! Here are five questions travelers should ask when booking a vacation rental.

A Day in the Life of a Vacation Rental Manager: All in a Day's Work

Vacation rental managers often have to think on their feet-- and have a sense of humor. Here's how one manager turned an upset customer into a repeat guest.

A Day in the Life of a VRM: The 3 Types of Guests

If you are in the vacation rental business, customer service should be a priority. Understanding the three types of guests will help you determine the best course of action when a guest has a complaint. 

Providing Excellent Customer Service

When I think about the topic, Providing Excellent Customer Service, the first thing that comes to mind is my favorite quote, Everyone's Perception is Their Own Reality. So really, excellent customer service will look different to every customer we encounter.

What Is a Customer Service Revolution?

Gain a competitive advantage by creating a customer service revolution within your vacation rental management company.

Bringing Out The Best In Guests, Brings Out The Best In Frontline Colleagues

A key principle for finding personal fulfillment in the never-ending journey to hospitality service excellence is realizing that when we bring out the best in others, we simultaneously bring out the best in ourselves every day, every shift, and with just about every guest we encounter.

Hurricane Arthur: An Unforeseen Event

Question: Why should a vacationing guest consider purchasing travel insurance?
Answer: Hurricane Arthur!

Dealing with Difficult Guests

We’ve all dealt with them: Difficult guests. One manager shares his tips and lessons learned for finding solutions for difficult guests.

Where is the delight?

What can you do to delight your customers--and more importantly, how can you create a company culture where delighting your customers becomes the norm?