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Profile: John DiJulius

John R. DiJulius III is considered the authority on world-class customer service and is the author of three books on customer experience. He is the president of The DiJulius Group, a customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus and many more. John is also the founder and owner of John Robert's Spa, named one of the Top 20 Salons in America.